Does KeenXchange file my FINTRAC reports?
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KeenXchange prepares Large Cash Transaction Reports (LCTR), Electronic Funds Transfer Reports (EFTR) and business relationship records from your transactions. You can export them as PDF or CSV and track each submission. Automatic filing to FINTRAC is coming soon; until then, you submit the prepared reports yourself. KeenXchange helps you prepare and track your reports; your business remains responsible for its FINTRAC obligations.
Does KeenXchange screen customers against sanctions lists?
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Yes. Customers are checked against the Canadian sanctions lists (SEMA and JVCFOA), the Criminal Code listed terrorist entities and the UN Security Council list when they are onboarded and on every transaction, remittance and incoming transfer, and again whenever a list changes. Each check is logged with the list version, and possible matches go to your staff to resolve.
How much does KeenXchange cost?
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$150 CAD per month, plus taxes, with same-day support included. Optional white-glove onboarding is a flat $750 CAD.
What is included in white-glove onboarding?
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We set up your business, import your existing data, train your team and support you through go-live. It is optional: you can also set up KeenXchange yourself.
Do I need special hardware or software?
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There is nothing to install. KeenXchange is a web app that runs in any modern browser on desktop, tablet or phone. Driver's licence barcode scanners are supported, and a phone can act as the ID scanner by scanning a QR code.
How is my business data protected?
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Customer files, transactions and ID photos are stored in Canada, encrypted in transit and at rest, and backed up automatically every day. Each business's data is isolated from every other business, ID photos can only be opened by your signed-in staff, role-based access controls what each employee can do, only admins can edit transactions, and every edit or revert is recorded in an audit trail.
Where is my data hosted?
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In Canada: your business's data is stored, and KeenXchange runs, on servers in Canada. Two services work from the United States: reading an ID photo (see “What the AI extraction does”) and delivering the emails KeenXchange sends, such as receipts and branch notifications.
Can I run several branches?
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Yes. You manage all your branches in one account, send remittances to a branch with a pickup code, and the branch manager is notified by email.
How are exchange rates kept up to date?
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Rates update automatically every hour from a live market feed. Your margin or commission, fixed or percentage, and your rounding are applied on top.